Return Policy

Thank you for shopping with Ty Alexander's. For any concerns please feel free to contact us (Mon.-Fri. 10-5 : sales@tyalexanders.com

 

You may not return:
  • SALE/CLEARANCE items,ANY DISCOUNTED ITEM THAT YOU PURCHASED WITH A DISCOUNT CODE< Holiday items,JEWELRY,watches, lingerie, socks, sunglasses, scarves, headbands, hairbows, hats,wallets,sunglasses,key fobs,koozies,totes,bags,monogrammed items, belts and  shoes
  • All sales on SALE/CLEARANCE items are FINAL
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned unworn and in their original shoe box without damage to the box. If you return items that have been tried on and they have any damages,alterations, make up, smoke oder, or any stains they will not be accepted as a return and the items will be sent back to you.

To make your return:

  • *You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. 
  • *In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.  
  • *Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
  • *Once your package is received please allow 2 business days for return processing. When your return is processed you will be emailed a notification once your return is received. 

Online Credit:

  • *Merchandise may be returned for online credit if it meets the return policy guidelines within 14 days of the day you receive your package. You then will be mailed an online code to use for a future purchase.

 

If the order is returned past the 14 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, OR, we can send the items back to you with a future order.  We will hold non-returnable merchandise for 14 days.  After 14 days, the items will be donated to charity.

 

Exchanges:

  • *We do not do exchanges. 

 

Trouble with your order?

  • *Please inspect your order immediately upon receipt.   If you believe you have received  DEFECTIVE merchandise you must contact our warehouse within 48 hours of receipt.  NO EXCEPTIONS.
  • *If you were sent incorrect items or are missing items from your order please contact our customer service department at:  sales@tyalexanders.com